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Return & Exchange Policy
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RETURN POLICY:-
IF YOU'RE READING THIS, STOP WORRYING! WE HAVE AN EASY 7-DAY RETURN/EXCHANGE POLICY. THE RETURN/EXCHANGE WINDOW STARTS FROM THE DAY YOUR PACKAGE WAS DELIVERED.
If Broken Product Is Received, Kindly Email Us - Thestoresale@gmail.com With The Invoice Or Bill Within 24 Hours Of Receiving.
If You Have Received The Wrong Product, Kindly Send Us The Image & The Invoice So That We Can Assist You Well. Items Will Only Be Accepted With The Proof Of Purchase i.e. Invoice Or E-Bill.
We give free shipping to our customer, which may be include to MRP of the products so that our customer does not have to pay a separate delivery charge, that's why the online store gives free shipping on all the products but when you return our products then We deduct that shipping charge from you and give you full amount refund order ,
Refunds can take around 5-7 working days to process. Customers will need to provide their UPI (phonepay, paytm, google pay etc. )details in order to process the refund on time.
Refunds can take around 5-7 working days to process. Customers will need to provide their UPI (phonepay, paytm, google pay etc. )details in order to process the refund on time.
(Added Amount Will Be Paid By The Customer.)
REQUIREMENT FOR RETURNS:-
⚫Order ID Issued By #The Online_Store
⚫Returned Product Must Be In Its Original Packaging Without Any Missing Or Damaged Parts.
⚫Used, Scratched Or Damaged Product Will Not Be Accepted.
⚫Return Shipping Will Be At Buyer’s Cost.
⚫Shipping & Handling Fees Is Non Refundable.
⚫ We will not refund customer if your products do not have shipping label on customer's products
⚫Refund Process Can Take Unto 5-7 Working Days After The Item Is Received.
Adding A Tracking ID With Delivery Confirmation Is Highly Recommended To Ensure Your Return.
If You Are Not Satisfied With The Product Then You Are Eligible Return Product
EXCHANGE POLICY:-
No Need To Worry If You Have Ordered A Wrong Product Or You Want An Exchange..Kindly Send Us The Image Or The Product With The Invoice. Make Sure That The Product Is In The Same Packaging & Original Condition.
- If We Have Sent You A Wrong Product Then The Reverse Pickup Will Be Done For Free Of Cost. Shipping Of The Replaced Product Will be Amount 99/-.
- If customer wants to EXCHANGE for SECOND TIME, they need to SELF SHIP the product to our office address.
- An order that has been EXCHANGED TWICE, cannot be RETURNED or EXCHANGE.
- "If the products sent do not match the return request or if alternative products are sent, our company will not be held responsible because we expect the exact products for which the request was made. You will need to arrange for the pickup of the products sent."
- If We Have Sent You The Exact Product With You Have Ordered Then Return Shipping Will Be At The Buyer’s Cost.
- This Process Can Take Around 5-7 Working Days Depending Upon The Current Circumstances & Location Of The Customer.
DAMAGED PRODUCTS:-
If The Damaged Product Is Received, It Must Be Reported Within 24 Hours Of Delivery. It Should Be In Its Original Packaging.
In Case Of A Refund, 20% Handling Charges Will Be Deducted From The Order Amount If Pick Up Is Arranged. If The Customer Is Ready To Courier The Product To The Return Address, Then There Will Be No Deduction And Full Amount Will Be Refunded Through Available Methods.
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Smartwatches Ex-change Policy:- Smartwatches are generally only Ex-Changble if you have received a defective, damaged, or altered product. Most retailers have a ExChange policy that allows you to only exchange the item within 7 days of purchase. You should always check the store's return policy before making a purchase to make sure you are covered. T&C apply
Please Note:- White-colored fabrics, such as white jackets, white tracksuits, and white track pants, are not returnable.
(If your issue not resolve, You can complain on us Support@theonlinestore.in)
Term & Condition Apply
DAMAGED PRODUCTS:-
Please Note:- White-colored fabrics, such as white jackets, white tracksuits, and white track pants, are not returnable.
(If your issue not resolve, You can complain on us Support@theonlinestore.in)
Term & Condition Apply
Display prices in:INR
